Last Modified: 17 February 2025
Effective Date: 17 February 2025
Welcome to OWOX.SG, operated by Other World Onwards (“OWO,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Personal Data Protection Act (PDPA) of Singapore and other applicable data protection laws. In the event of a data breach, OWO will promptly investigate and, where required, notify affected users and relevant authorities in accordance with applicable law.
We will notify you of material changes via email or a prominent notice on our website at least 14 days before the updated policy takes effect.
By using our website (https://owox.sg) and services, you agree to the collection and use of information in accordance with this policy.
1. INFORMATION WE COLLECT
1.1 Personal Information – We collect personal data that you provide directly to us, including but not limited to:
- Full Name
- Email Address
- Phone Number
- Billing & Shipping Address
- Payment Information (processed securely by third-party payment processors)
- IP Address and Browser Details
- Account Credentials and Security Settings
1.2 Non-Personal Information – We may collect non-identifiable information, such as:
- Browser type and version
- Operating system
- Referring website
- Session duration and browsing behaviour
- Cookies and tracking technology data
- Aggregated statistical data for analytics purposes
1.3 Sensitive Information – We do not collect or process sensitive personal data (e.g., race, religion, health data) unless required by law or with your explicit consent.
1.4 Children’s Data – Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If a parent or guardian becomes aware that a child has provided us with information, they should contact us to request its removal. If we discover we have collected personal data from someone under 18 without verified parental consent, we will delete that information promptly.
2. HOW WE COLLECT INFORMATION
2.1 Directly from You – When you register, make a purchase, contact customer support, or subscribe to our newsletter.
2.2 Automatically – When you browse our website, cookies and tracking technologies collect data to enhance user experience and analyse performance.
2.3 From Third Parties – We may receive information from payment providers, analytics services, marketing partners, or affiliates, subject to their privacy policies.
2.4 User-Generated Content – If you submit reviews, testimonials, or participate in discussions on our website or social media platforms, this content may be publicly visible.
3. PURPOSE OF DATA COLLECTION
We collect personal information to:
- Process transactions and manage orders
- Provide server hosting and merchandise services
- Improve website functionality and user experience
- Send service-related notifications and updates
- Conduct marketing and promotional activities (with opt-out options)
- Detect and prevent fraud, unauthorized transactions, and security breaches
- Comply with legal obligations and regulatory requirements
- Enhance customer support and troubleshooting services
4. DATA SHARING AND DISCLOSURE
4.1 Third-Party Service Providers – We may share your information with:
- Payment processors (e.g., AirWallex for secure transactions)
- Shipping and logistics partners
- IT and website hosting providers
- Analytics and marketing platforms
- Customer service management systems
All third-party providers must adhere to strict data protection obligations consistent with PDPA.
4.2 Legal Compliance – We may disclose your information if required by law, legal proceedings, or to protect our rights and users.
4.3 Business Transfers – In the event of a merger, acquisition, or sale of all or a portion of our assets, user data may be transferred as part of the business assets. We will notify users via email or a prominent notice on our website of any such change in ownership or control of their personal information, as well as any choices they may have regarding their data.
4.4 Law Enforcement Requests – We may disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
4.5 Data Portability – Users may request a copy of their personal data in a structured, commonly used format by contacting legal@owox.sg. We will process such requests subject to applicable laws and feasibility.
5. COOKIES AND TRACKING TECHNOLOGIES
5.1 What are Cookies? – Cookies are small text files stored on your device to enhance user experience and collect browsing data.
5.2 Types of Cookies We Use:
- Essential Cookies – Required for website functionality.
- Performance Cookies – Help us analyse site performance.
- Marketing Cookies – Used for personalized advertising (optional, with opt-out features).
- Functional Cookies – Remember your preferences for a customized experience.
5.3 Managing Cookies – You can modify your browser settings to decline cookies; however, please note that essential cookies are required for the website to function properly. Disabling these cookies may result in limited functionality or the inability to access certain features of our website. You can manage or disable non-essential cookies (e.g., performance, marketing, and functional cookies) through your browser settings or our cookie consent tool.
6. DATA SECURITY AND RETENTION
6.1 Security Measures – We implement industry-standard security measures to protect your personal data, including:
- SSL encryption for secure transactions
- Secure storage of user data
- Access controls and authentication procedures
- Continuous security monitoring and vulnerability testing
6.2 Data Retention – We retain your personal information only as long as necessary for the purposes stated in this policy or as required by law.
6.3 Data Deletion Requests – Users may request the deletion of their data by contacting legal@owox.sg. We will delete or anonymize personal data within 30 days of a verified deletion request unless we are required by law to retain it.
7. INTERNATIONAL DATA TRANSFERS
7.1 Cross-Border Transfers – If data is transferred outside Singapore, OWO ensures equivalent protection levels in compliance with PDPA regulations.
7.2 Third-Party Data Handling – Third-party providers that process data outside Singapore are required to maintain security and privacy standards consistent with PDPA.
7.3 Data Localization Requirements – Where required by law, we store and process data within designated jurisdictions to meet regulatory obligations.
8. USER RIGHTS AND CHOICES
8.1 Access & Correction – Users may request access to or correction of their personal data by contacting us.
8.2 Opt-Out from Marketing – You can unsubscribe from marketing emails by clicking the ‘Unsubscribe’ link or contacting us.
8.3 Restrict Processing – You may request to limit how we use your personal data under certain circumstances.
8.4 Withdraw Consent – Where we rely on consent for data processing, you have the right to withdraw consent at any time.
9. THIRD-PARTY LINKS
Our website may contain links to external websites. OWO is not responsible for the privacy practices of these third-party sites. We encourage users to read their privacy policies.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on our website, and significant changes may be communicated via email.
11. CONTACT INFORMATION
For privacy-related inquiries, requests, or complaints, contact:
Email: legal@owox.sg
Website: https://owox.sg
This Privacy Policy is effective as of 17th February 2025 and applies to all users of OWO services.